This FAQ is designed for technically proficient RC hobbyists who require clarity on logistics, firmware ecosystems, warranties, repairs, and operational considerations when purchasing specialized flight hardware in South Africa.
ORDERING & CUSTOMS
Q: Do I need to pay customs duties or VAT on arrival?
A: Orders ship via Buffalo Logistics. In our experience this method clears customs without additional duty charges and is delivered directly to your door. We disclose this based on observed results; however, customs authorities reserve the right to apply duties at their discretion.
Q: Is the gear stocked in South Africa?
A: No. Orders are fulfilled by overseas suppliers and shipped directly to customers. This allows us to offer specialized equipment without local warehousing constraints.
Q: How long does delivery take?
A: Typical delivery window to South Africa is 10–16 days with tracking. Delivery speed varies by supplier dispatch time and customs processing.
Q: Can I track my order?
A: Yes. Tracking is provided end-to-end for all shipments.
SHIPPING & MULTI-ITEM ORDERS
Q: Can I save on shipping by ordering multiple items?
A: Yes. International shipping is applied once per order, making multi-item purchases more economical. Contact us before checkout for a combined-shipping adjustment.
Q: Which courier is used?
A: Buffalo Logistics is used for most South African deliveries due to its consistent customs handling and door-delivery reliability.
RETURNS & WARRANTY
Q: What is the return policy?
A: Returns are accepted for hardware that is defective upon arrival and reported within 7 days of delivery. Returns for buyer preference (e.g., changed mind) are not accepted due to international logistics constraints.
Q: How do warranties work?
A: Manufacturers provide warranty coverage for functional defects. Warranty claims are processed through the original supplier. Consumables (e.g., batteries, props, foam parts) are not covered under standard warranty terms.
Q: What is excluded from warranty?
A: Warranty does not cover crash damage, misconfiguration, firmware modification, or improper electrical setup. These exclusions are standard for RC flight equipment.
REPAIRS & SUPPORT
Q: Do you offer repairs?
A: Yes, repair, calibration and electronics servicing can be performed locally through our specialist partner:
Eden Drone Repairs (South Africa)
This avoids the need to return hardware overseas.
Q: Who handles spare parts?
A: Spare parts availability depends on the model and manufacturer. Many FPV, fixed-wing and helicopter parts are stocked by our overseas suppliers.
FIRMWARE & ECOSYSTEMS
Q: Which firmware ecosystems are supported?
A: Equipment is selected for compatibility with established ecosystems such as:
• ELRS
• EdgeTX
• Multiprotocol (CC2500 / NRF24 / CYRF / A7105)
• Betaflight
• Open-source flight communities
Q: Are firmware updates user-performed?
A: Yes. Most modern RC systems expect pilots to manage firmware flashing and configuration. This is standard practice in the global hobby community.
Q: Do you support proprietary closed ecosystems?
A: We avoid proprietary systems without clear documentation, parts availability, or community support.
BATTERIES & SAFETY
Q: Are LiPo and Li-ion batteries available?
A: Yes. Availability varies by supplier and regulatory rules for air transport. Certain battery types may ship separately depending on classification.
Q: Are batteries covered under warranty?
A: Batteries are classified as consumables and are not covered under standard warranty.
Q: Do I need special charging equipment?
A: Yes. High-quality chargers with balance functionality are strongly recommended for LiPo packs. We supply compatible chargers and accessories.
COMPATIBILITY & TECHNICAL FIT
Q: Will this radio work with my existing receivers?
A: Compatibility depends on protocol. ELRS, multiprotocol and S.Bus receivers offer wide platform compatibility. Check product listings for specific protocol support.
Q: Which platforms are supported?
A: Equipment is suited to:
• Fixed-wing
• FPV multirotor
• Helicopters
• Camera drones (select systems)
Q: Who is this store intended for?
A: FPV Gear 2K11 serves experienced hobbyists, clubs, instructors, and pilots who prefer reliable systems over consumer-grade toys.